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Flooring
Do you provide a free measuring service?
Lazy Carpets offer a free, no-obligation home consultation visit at a time of your choice. You can speak with our team at any time by calling us or sending us a message to arrange an appointment. Our reps will accurately measure your chosen rooms to keep waste to a minimum and achieve the best possible price.
Do you fit carpets in my area?
You can see all the areas we cover on our postcode checker. You can view this here. We are still growing, and more postcodes are being added to our service area all the time. If we currently service your area, send us a message and register your interest and we will let you know when we arrive in your area.
Can I order product samples?
We aren’t able to post samples or leave samples after a home visit currently, but this is something we hope to offer in the future.
Can I order flooring and fit it myself?
Please contact us to discuss your exact requirement. Our quotations include underlay, gripper rods and door plates. We would usually recommend an introduction to a trusted independent fitter for quality assurance purposes.
Will my room need to be prepared?
Yes. Unless you choose to arrange for furniture and flooring uplift services, you will need to ensure that all furniture and old flooring has been removed before the installation.
Can I contact my Flooring Advisor?
If you have your flooring advisors details, you can contact them directly at any time, before or after a home visit or even after your fitting. If you need your local reps details, please call the office here, and we gladly give you the flooring advisors details.
How long does a fitting take for my new flooring?
Independent fitters are typically available within 2–3 weeks of your order, though this may vary during busier periods.
Will you dispose of my old flooring?
While we can include carpet uplifting in your price, we don’t currently offer a disposal service. Any old carpets or flooring will be bagged and left with you after fitting.
How much is fitting?
Fitting is a separate service provided by
independent fitters. During your home visit, your representative can provide a guide to typical fitting costs. Fitting fees are payable directly to your fitter. As a guide, fitting typically starts from £30 per room.
Why is there a surcharge for hall, stairs and landing fitting?
Fitting carpet onto stairs involves more work than that required for standard rooms, the surcharge for carpets or laminate on stairs is to pay for this extra work required.
What to do if my fitter has not arrived?
In the unfortunate event that your fitter can not attend your scheduled fitting appointment, they will endeavour to inform you at their earliest opportunity. If you haven’t heard from them, please call here, and we will update you on the status of your fitter. There are occasions whereby a fitter could be delayed several times. In this instance, we do apologise for any inconvenience caused and will arrange an alternative appointment at your convenience.
I believe the fitter has damaged my property, what can I do?
If you believe there has been damage to your property from one of our independent fitting teams, first take the matter up with the fitter. If you do not reach an agreement, then contact us as soon as possible. We will investigate and resolve this for you as quickly as possible. Please take as many images as possible and provide as much information as you can.
Payments
What forms of payment do you accept?
We accept card payments, Google Pay and Apple Pay, PayPal and also offer finance options.
Is it safe to enter my payment details online?
Our website uses Secure Socket Layers (SSL) to encrypt all data, ensuring your data and card payment data are safe. Lazy Carpets LTD does not see, have access to, or store any payment card information.
I am due a refund, how long does this take to process?
Most refunds will take between 5 and 10 working days to process.
Company
Is your site secure?
With the use of Secure Socket Layers (SSL), the Lazy Carpets website is secure. This technology encrypts all data to ensure that all personal data and payment data is safe, private and protected. Lazy Carpets does not see, have access to or store any payment card information on our website.
What is your privacy policy?
Here at Lazy Carpets, we determined to safeguard your privacy whilst using our website or communicating electronically with us. You can view our privacy notice here.
What is your cookie policy?
We use cookies on our website, to allow us to remember you when you return. This ensures you receive the most tailored experience whilst on the site. Click here to read our cookie policy.
How do I make a complaint?
We’re sorry to hear that you need to make a complaint. In the first instance, we would invite you to call the office to see if we can resolve your concerns or fill in our online contact form for us to get back to you. Alternatively, you can view our complaints procedure here.